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This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.

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What you can do

A shared place for your team to answer customers, track requests and help people find answers. Where to find it: Sign in at https://support.stackshift.cloud/auth.

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Before you start

  • You can read these guides before creating an account.

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Steps

1
Start with Get started with StackShift Support if you are setting up Support for a business. If you have an invitation, accept it with the same email address the invitation was sent to.
2
Connect the place your customers already contact you: your website, email, WhatsApp, Messenger, Instagram, Telegram or Slack. Each connection sends conversations to an inbox.
3
Use Inbox for ongoing messages and Tickets for requests that need a form, tracking fields or a defined process. Use Customers to understand who you are helping.
4
Publish answers in Knowledge so customers can help themselves. Add Community if you want customers to ask and answer questions together.
5
When your basic support flow works, add routing, response-time targets, workflows or AI. Review Reports, Analytics and Quality to understand results.

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Example

A small shop connects its support mailbox, invites two staff members, and answers delivery questions from one inbox. It later publishes a returns article and uses a saved reply to share it.

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Things to know

  • You do not need to write code to answer messages, manage tickets or publish articles. Installing the website widget, a mobile SDK or a custom business integration may need help from your website manager or developer.
  • Available screens depend on your role, workspace plan and configured services. A hidden or unavailable action does not mean you should edit server settings.
  • Start here is for everyone. Connect your channels is for the person setting up the business. Developer setup is for the person integrating your website or app.

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Start here

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Answer customers

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Connect your channels

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Automate routine work

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Use AI

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Help customers help themselves

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Engage customers

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Measure and improve support

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Manage your workspace

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Developer and advanced reference

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What happens next

You know which part of Support to use and where to start.

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If something goes wrong

  • Cannot see a workspace? Accept the invitation with the invited account, or create a workspace if you own the business.
  • Not sure what a term means? Open the Support glossary before changing settings.

Support words explained

Understand the names you will see without needing a technical background.

Get started with StackShift Support

Create your workspace, connect an inbox, answer customers and recover interrupted actions.

Find and manage conversations

Use one inbox to keep track of new messages and outstanding work.