This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
What you can do
Use feedback and unanswered questions to decide what to write next. Where to find it: Knowledge → Insights and ImportsBefore you start
- Permission to read knowledge insights or import content.
Steps
1
Review gaps and article feedback. Open the related article or conversation when available.
2
Choose a repeated question and create or improve the article that should answer it.
3
Link the completed article to the gap and resolve it, or dismiss a gap with the appropriate reason when no article is needed.
4
To bring in existing content, use Imports with a supported authorized export and select the destination centre and collection.
5
Review imported content, access and language before publication. Revisit feedback to see whether the revised answer helps.
Example
Several customers cannot find reset instructions: add a clearly titled article and resolve the related gap.Things to know
- Imported content requires review before it becomes a customer answer.
- Feedback identifies a problem; it does not automatically rewrite or publish an article.
What happens next
Your help centre grows from actual customer needs rather than an unreviewed collection of documents.
If something goes wrong
Related guides
Write, review and publish help articles
Turn a frequent question into a clear answer customers can use.
Move existing support history into StackShift
Bring an authorized export of customers, conversations, tickets or knowledge into the right destination.