Create and organize your help centre

This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.

What you can do

Give customers a searchable place to find answers before contacting your team. Where to find it: Knowledge → Articles, Manage and Access

Open Knowledge and select or create the centre for your brand and environment.

Choose its default language and the additional languages you will maintain.

Create collections for clear subjects such as Getting started, Orders and Account help. Arrange parent collections and their order.

Choose who can read each collection: public visitors, signed-in customers or internal staff. Review Access for any group restrictions.

Create your first article and check the customer-facing centre before sharing its link. Keep internal collections out of public navigation.

A retailer creates public delivery and returns collections, plus an internal collection for staff handling disputed orders.

A centre is the whole help library; a collection is a folder of related articles.
Do not place secrets or staff-only procedures in a public collection.

Customers can browse an organized help centre, while restricted content stays limited to its intended audience.

No centre: create one for the current brand/environment or ask an administrator for access.
Customer cannot read an article: check publication, collection visibility, locale and any group restriction.

Turn a frequent question into a clear answer customers can use.

Let customers read help articles, submit requests and follow their own conversations.