This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
What you can do
Put a Support chat window on your website and send messages to your team. Where to find it: Settings → Installations.Before you start
- A brand and inbox.
- Access to your website’s settings or a website manager who can add the supplied integration.
Steps
1
Create an installation for the intended environment, brand and inbox.
2
Add each allowed website origin: the exact protocol and domain, such as https://www.your-business.example. A different subdomain or port is a different origin.
3
Copy the installation’s public configuration and follow the web integration guide. Ask your website manager to add it if you do not edit your website yourself.
4
Keep any identity-signing secret on your server. Only the public installation key belongs in the browser.
5
Open your actual allowed website in a fresh session, open the messenger and send a test message. Reply from Support and verify the reply appears.
6
Check the widget on mobile and desktop and after signing out of your website. If your site identifies logged-in customers, verify that switching accounts clears the previous person’s messages.
Example
Install one widget on your shop’s public site, routed to the Customer support inbox.Things to know
- An installation belongs to one environment and brand. Do not reuse test configuration for live traffic without checking its scope.
- Adding a website origin does not install the widget on that website. The integration must still be included by its owner.
What happens next
Visitors can open chat on your approved website and your staff can answer from the linked inbox.
If something goes wrong
Related guides
Customize the chat window
Match your messenger to the business customers recognize.
Integrate Support into a website or mobile app
A developer checklist for connecting customer identity, the messenger and notifications.