This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
What you can do
Match your messenger to the business customers recognize. Where to find it: Settings → Brands; open the brand’s messenger settings.Before you start
- Permission to manage the brand.
- A ready logo file if you want a custom logo.
Steps
1
Select the brand whose widget you want to customize. Check the environment before editing.
2
Set the greeting and available language-specific greetings. Use a short explanation of how your team can help.
3
Choose the supported primary color, logo and launcher position. Keep text readable against the selected color.
4
Preview the draft and inspect the greeting, logo and launcher on a narrow screen as well as desktop.
5
Publish the reviewed draft, then reload the installed widget on your website to check the customer-facing result.
Example
Use “Ask us about your order” as the greeting for an order-help inbox.Things to know
- Saving a draft and publishing it are different actions. Check which version is currently published.
- An image still processing may not be usable as a logo. Wait for the file to become ready.
What happens next
The published messenger uses the brand settings you reviewed.
If something goes wrong
Related guides
Add chat to your website
Put a Support chat window on your website and send messages to your team.