This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
What you can do
Share a product update with the intended customer audience. Where to find it: Engagement → AnnouncementsBefore you start
- Engagement author access and publication permission for release.
Steps
1
Create an announcement draft with a clear title and content.
2
Choose its audience and the available publication or delivery settings.
3
Preview its wording and links as a customer, including each language you provide.
4
Submit any required review, then publish or schedule it through the offered controls.
5
Review its state and audience results. Update or withdraw outdated information through the available lifecycle actions.
Example
Announce a new export feature with a link to its guide and an explanation of who can use it.Things to know
- Announcements are customer communication; internal staff notes belong in conversations or team workflows.
- Publication permission is separate from permission to write a draft.
What happens next
Customers see an intentional product update rather than an unfinished draft.
If something goes wrong
Related guides
Create targeted campaigns and in-product guidance
Show timely messages, tours, checklists or surveys to the right audience.
Control consent, quiet hours and message limits
Prevent engagement from interrupting customers or sending too frequently.