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This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.

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What you can do

Prevent engagement from interrupting customers or sending too frequently. Where to find it: Engagement → Settings

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Before you start

  • Permission to publish or configure engagement.
  • A policy for when and why your business contacts customers.

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Steps

1
Review whether engagement is enabled for the workspace.
2
Set quiet hours and the timezone they use. Set daily limits for external and in-product messages.
3
Choose whether campaigns need a second approval before publication.
4
Review the customer’s consent and channel eligibility when an audience preview excludes them. Do not change consent merely to force a campaign through.
5
Use the workspace kill switch when you need to stop engagement quickly, then investigate before restoring it.

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Example

Limit onboarding reminders and avoid sending them during the customer communication window your team has designated as quiet hours.

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Things to know

  • Delivery limits and consent checks may exclude a customer who otherwise matches a segment.
  • The kill switch affects engagement; inspect ongoing support conversations separately.

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What happens next

Campaign delivery respects configured limits and eligible customer choices.

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If something goes wrong

  • Campaign eligible but not delivered: read exclusion reasons for consent, quiet hours, caps and channel availability.
  • Controls unavailable: ask an administrator to review your engagement permissions.

Create targeted campaigns and in-product guidance

Show timely messages, tours, checklists or surveys to the right audience.