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This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.

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What you can do

Group workspaces and coordinate staff access without exposing every workspace to every member. Where to find it: Enterprise → Organization, Roles, Identity and Security

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Before you start

  • Organization owner or administrator authority.
  • Your IT administrator for single sign-on, directory provisioning or network restrictions.

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Steps

1
Create or select the organization and review its members and roles. Invite only the intended people.
2
Request attachment of a workspace and have its owner approve it. Grant workspace and inbox access separately.
3
For single sign-on, have your IT administrator configure and test the identity connection and explicit account links before enforcing it. Save the offered recovery method securely.
4
Review role assignments, directory mappings and staff or machine IP restrictions. Preview restrictive changes from your current connection before confirming them.
5
Use audit history and export controls to review access changes. Follow the advanced identity guide for provider configuration and recovery procedures.

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Example

A company groups two support workspaces while allowing each service team to see only its own inboxes.

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Things to know

  • Single sign-on means staff use an approved company identity provider. Directory provisioning manages membership mappings; it does not silently create or link accounts by email.
  • Network restrictions can lock staff out if their address is not allowed. Review the preview and recovery method.

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What happens next

Organization governance is applied with explicit workspace access and a tested sign-in path.

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If something goes wrong

  • Member sees no workspace messages: grant explicit workspace membership and inbox access.
  • Sign-in enforcement cannot proceed: complete the required owner test and recovery setup.

Invite your team and control access

Give each teammate the access they need to answer customers or manage the workspace.

Support organizations and permissions

Group workspaces, invite staff and grant only the access each person needs.

Export, retain or delete Support data

Handle data requests deliberately and understand what deletion affects.