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This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.

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What you can do

Review prices, staff allowances, conversation usage, storage and AI credits before paying. Where to find it: Billing; AI → Usage and costs

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Before you start

  • Workspace owner authority for payment and renewal changes.

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Steps

1
Open Billing and review the current subscription, paid-through date and usage period.
2
Compare published plans by price and the allowances you need: staff seats, conversations, attachments, brands, inboxes, installations and AI credits.
3
Select a plan, review the currency, total and renewal choice, then continue to the offered payment provider.
4
After returning, use the payment verification action if the order is still pending. Confirm the subscription and paid-through date before trying another payment.
5
Review cancellation or resume-renewal controls when changing future renewal. Check any scheduled plan change separately from the currently active plan.

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Example

A growing team compares staff seats and conversation allowance before choosing a higher plan instead of looking only at its monthly price.

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Things to know

  • The Billing catalog is the source of current prices and allowances; a screenshot or old guide may be out of date.
  • Usage rows identify their environment and whether they count toward the conversation limit.
  • A payment order is not proof of successful payment until verified.
  • AI credit usage is separate from conversation count; using your own provider key also incurs provider charges.

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What happens next

You can identify the current plan, payment state, period end and the allowances your workspace is using.

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If something goes wrong

  • No plans available: contact StackShift with your workspace; users should not need to configure the platform server.
  • Paid but plan unchanged: verify the existing order and share its reference with Support; do not send card details.
  • Date seems incorrect: compare payment reference, active and scheduled plans, and current period dates.

Set up AI, credits and your own API key

Choose how AI is paid for and which assistance your workspace can use.

Invite your team and control access

Give each teammate the access they need to answer customers or manage the workspace.