> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Plan shifts, breaks, leave and coverage

> Arrange who is working and handle changes without losing sight of inbox coverage.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Arrange who is working and handle changes without losing sight of inbox coverage. Where to find it: Workforce → Schedules, Leave, Shift requests, Coverage gaps and Adherence

## Before you start

* Workforce access and appropriate staff-management permission for approvals.
* Your team’s timezone and staffing needs.

## Steps

<Steps>
  <Step>
    Create or open a schedule and choose its timezone. Add shifts, staff, skills, breaks and any recurrence.
  </Step>

  <Step>
    Review validation results for overlapping shifts and configured rest or weekly limits before publishing or applying changes.
  </Step>

  <Step>
    Review Leave and Shift requests, checking affected coverage before approving a request or swap.
  </Step>

  <Step>
    Use Coverage gaps to find times needing attention and adjust assignments or schedules.
  </Step>

  <Step>
    Review Adherence to compare recorded availability with the schedule. Inspect the context of a discrepancy before drawing conclusions.
  </Step>
</Steps>

## Example

Approve a shift swap only after confirming the replacement can cover the inbox and required skills.

## Things to know

* Scheduling and Routing enforcement are separate: review enforcement before assuming a shift changes assignments.
* Schedule checks follow configured rules and do not replace your responsibility for applicable employment policies.

## What happens next

<Check>
  The team has an understandable schedule and a process for handling absences and changes.
</Check>

## If something goes wrong

<Warning>
  * Shift rejected: fix the reported overlap, duration or rest rule.
  * Staff still receives work out of hours: inspect routing enforcement and current availability.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Forecast demand and compare staffing options" href="/stackshift-support/workforce-forecasting">
    Estimate future workload and see how staffing assumptions affect coverage.
  </Card>

  <Card title="Route conversations to the right team" href="/stackshift-support/routing-and-availability">
    Control who receives work and which staff are available to take it.
  </Card>
</CardGroup>


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