> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage voice notes and transcriptions

> Find audio sent in support conversations and read its available transcription.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Find audio sent in support conversations and read its available transcription. Where to find it: Voice notes → Audio library and Transcriptions

## Before you start

* Access to the underlying conversation and audio.
* Audio transcription enabled and sufficient allowance if you request transcription.

## Steps

<Steps>
  <Step>
    Open Voice notes and find the recording in Audio library. Check its associated conversation before using it.
  </Step>

  <Step>
    Play the recording where permitted. Open the conversation when you need to answer the customer or understand its context.
  </Step>

  <Step>
    Review Transcriptions for the available text and processing status. Request transcription through the offered action when eligible.
  </Step>

  <Step>
    Compare important details such as names or order numbers with the recording before using the text in an answer.
  </Step>

  <Step>
    Review transcription failures and the workspace’s transcription settings or limits before retrying. Respect the audio retention period.
  </Step>
</Steps>

## Example

A customer explains a delivery problem by voice; the agent reads the transcription, listens to the order number and replies in the conversation.

## Things to know

* Recording, upload, processing and transcription are separate steps.
* A retained conversation does not guarantee its audio attachment is retained indefinitely.
* Transcription can consume AI or audio allowance according to workspace settings.

## What happens next

<Check>
  Staff can use a customer’s voice note without mistaking an unreviewed transcription for an exact record.
</Check>

## If something goes wrong

<Warning>
  * Audio unavailable: check conversation access, processing state and retention.
  * No transcription: check whether the recording is eligible, transcription is enabled and its job has finished.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Send files and voice notes" href="/stackshift-support/attachments-and-voice">
    Share useful files and audio while checking that they are safe and ready.
  </Card>

  <Card title="Track AI usage and saved work" href="/stackshift-support/ai-usage-and-jobs">
    Find a request’s status, cost and result without creating the same job repeatedly.
  </Card>
</CardGroup>


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