> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Invite your team and control access

> Give each teammate the access they need to answer customers or manage the workspace.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Give each teammate the access they need to answer customers or manage the workspace. Where to find it: Team; Enterprise → Roles for organization-level controls

## Before you start

* Workspace owner or appropriate staff-management permission.
* The email addresses of the people you intend to invite.

## Steps

<Steps>
  <Step>
    Open Team and invite a colleague using their intended account email.
  </Step>

  <Step>
    Choose an appropriate role and grant access to the inboxes they should handle. Review custom roles when built-in roles do not fit.
  </Step>

  <Step>
    Have the colleague accept with the matching verified account. Check the invitation state if they cannot join.
  </Step>

  <Step>
    Ask them to open their assigned inbox and confirm they can perform the expected task. Do not grant billing or configuration authority just to solve a missing inbox grant.
  </Step>

  <Step>
    When someone changes duties or leaves, update or revoke membership and inbox access. Review outstanding invitations too.
  </Step>
</Steps>

## Example

A contractor can answer one inbox without becoming a workspace administrator.

## Things to know

* Organization membership does not automatically grant workspace conversation access.
* Owner, admin, agent and viewer roles have different powers; inspect the current permission catalog for exact actions.

## What happens next

<Check>
  Colleagues can perform their jobs without receiving unnecessary access to other customers or settings.
</Check>

## If something goes wrong

<Warning>
  * Invite rejected: check email, verification, expiry and whether it was revoked or already used.
  * Cannot see messages: check both workspace membership and inbox access.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Set up brands and inboxes" href="/stackshift-support/brands-and-inboxes">
    Choose the name customers see and where their messages should go.
  </Card>

  <Card title="Manage organizations, sign-in and security policies" href="/stackshift-support/organization-security">
    Group workspaces and coordinate staff access without exposing every workspace to every member.
  </Card>
</CardGroup>


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