> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand conversation volume and team performance

> Find the measures that answer a specific question about your support operation.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Find the measures that answer a specific question about your support operation. Where to find it: Reports; Analytics → Explore and Metric definitions

## Before you start

* Report access to the inboxes you want to measure.

## Steps

<Steps>
  <Step>
    For a quick overview, open Reports and choose the date range and inbox. Compare daily conversation volume and current backlog.
  </Step>

  <Step>
    For a detailed question, open Analytics → Explore and choose a metric, grouping, filters, time interval and timezone.
  </Step>

  <Step>
    Run the query and read its freshness and coverage notes before interpreting the result.
  </Step>

  <Step>
    Open Metric definitions to check what the measure counts and which events start or end its timing.
  </Step>

  <Step>
    Save a useful report for repeat use. Compare like-for-like periods and inboxes when discussing changes with your team.
  </Step>
</Steps>

## Example

Group new conversations by day to decide which weekdays need more staff.

## Things to know

* Backlog is work remaining; it is different from the number of conversations created during a period.
* Active handling time measures recorded active work and is not the same as time elapsed until resolution. Use its dedicated view and coverage notes.

## What happens next

<Check>
  You can explain what each result measures and whether its data is complete enough for your decision.
</Check>

## If something goes wrong

<Warning>
  * Empty result: widen the date range and check inbox permissions and filters.
  * Numbers differ between screens: compare metric definition, timezone, period, scope and freshness.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Save, export and schedule reports" href="/stackshift-support/analytics-delivery">
    Reuse a report and share its permitted results in a useful file format.
  </Card>

  <Card title="Find recurring problems and review outcomes" href="/stackshift-support/problem-trends">
    Connect repeated customer issues to actions your team can take.
  </Card>
</CardGroup>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.