> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# What is StackShift Support?

> A shared place for your team to answer customers, track requests and help people find answers.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

A shared place for your team to answer customers, track requests and help people find answers. Where to find it: Sign in at [https://support.stackshift.cloud/auth](https://support.stackshift.cloud/auth).

## Before you start

* You can read these guides before creating an account.

## Steps

<Steps>
  <Step>
    Start with Get started with StackShift Support if you are setting up Support for a business. If you have an invitation, accept it with the same email address the invitation was sent to.
  </Step>

  <Step>
    Connect the place your customers already contact you: your website, email, WhatsApp, Messenger, Instagram, Telegram or Slack. Each connection sends conversations to an inbox.
  </Step>

  <Step>
    Use Inbox for ongoing messages and Tickets for requests that need a form, tracking fields or a defined process. Use Customers to understand who you are helping.
  </Step>

  <Step>
    Publish answers in Knowledge so customers can help themselves. Add Community if you want customers to ask and answer questions together.
  </Step>

  <Step>
    When your basic support flow works, add routing, response-time targets, workflows or AI. Review Reports, Analytics and Quality to understand results.
  </Step>
</Steps>

## Example

A small shop connects its support mailbox, invites two staff members, and answers delivery questions from one inbox. It later publishes a returns article and uses a saved reply to share it.

## Things to know

* You do not need to write code to answer messages, manage tickets or publish articles. Installing the website widget, a mobile SDK or a custom business integration may need help from your website manager or developer.
* Available screens depend on your role, workspace plan and configured services. A hidden or unavailable action does not mean you should edit server settings.
* Start here is for everyone. Connect your channels is for the person setting up the business. Developer setup is for the person integrating your website or app.

## Start here

* [What is StackShift Support?](/stackshift-support/overview)
* [Get started with StackShift Support](/stackshift-support/frontend-integrations-and-request-states)
* [Support words explained](/stackshift-support/glossary)
* [Set up brands and inboxes](/stackshift-support/brands-and-inboxes)
* [When something is missing, loading or not working](/stackshift-support/troubleshooting)

## Answer customers

* [Find and manage conversations](/stackshift-support/inbox)
* [Reply, add private notes and work together](/stackshift-support/reply-and-collaborate)
* [Create and use saved replies](/stackshift-support/saved-replies)
* [Send files and voice notes](/stackshift-support/attachments-and-voice)
* [Manage voice notes and transcriptions](/stackshift-support/voice-library)
* [Manage customers and customer accounts](/stackshift-support/customers-and-accounts)
* [Create and follow a ticket](/stackshift-support/tickets)

## Connect your channels

* [Connect Gmail](/stackshift-support/connect-gmail)
* [Connect Microsoft 365](/stackshift-support/connect-microsoft)
* [Connect Facebook Messenger](/stackshift-support/connect-facebook)
* [Connect Instagram messages](/stackshift-support/connect-instagram)
* [Connect WhatsApp Business](/stackshift-support/connect-whatsapp)
* [Connect Slack channels](/stackshift-support/connect-slack)
* [Connect a Telegram bot](/stackshift-support/connect-telegram)
* [Connect StackShift Mail](/stackshift-support/connect-managed-email)
* [Add chat to your website](/stackshift-support/website-widget)
* [Customize the chat window](/stackshift-support/messenger-appearance)
* [Channel delivery and recovery](/stackshift-support/channel-reliability)

## Automate routine work

* [Build an automated workflow](/stackshift-support/workflows)
* [Route conversations to the right team](/stackshift-support/routing-and-availability)
* [Set business hours and response targets](/stackshift-support/business-hours-and-slas)
* [Monitor automation and classification](/stackshift-support/automation-monitoring)

## Use AI

* [Set up AI, credits and your own API key](/stackshift-support/ai-setup-and-credits)
* [Use AI to help your support team](/stackshift-support/staff-copilot)
* [Let AI answer customers](/stackshift-support/customer-ai)
* [Review AI actions safely](/stackshift-support/ai-actions-and-approvals)
* [Evaluate and improve AI responses](/stackshift-support/ai-evaluations)
* [Track AI usage and saved work](/stackshift-support/ai-usage-and-jobs)
* [Teach AI a repeatable support procedure](/stackshift-support/ai-procedures)

## Help customers help themselves

* [Create and organize your help centre](/stackshift-support/knowledge-centre)
* [Write, review and publish help articles](/stackshift-support/knowledge-articles)
* [Translate help articles consistently](/stackshift-support/knowledge-translations)
* [Find missing answers and improve your help centre](/stackshift-support/knowledge-insights)
* [Offer a customer support portal](/stackshift-support/customer-portal)
* [Run a customer community](/stackshift-support/community)

## Engage customers

* [Define customer data and audiences](/stackshift-support/customer-data-and-segments)
* [Create targeted campaigns and in-product guidance](/stackshift-support/engagement-campaigns)
* [Publish product announcements](/stackshift-support/announcements)
* [Control consent, quiet hours and message limits](/stackshift-support/engagement-limits)

## Measure and improve support

* [Understand conversation volume and team performance](/stackshift-support/reports-and-analytics)
* [Save, export and schedule reports](/stackshift-support/analytics-delivery)
* [Find recurring problems and review outcomes](/stackshift-support/problem-trends)
* [Review support quality and coach your team](/stackshift-support/quality-reviews)
* [Plan shifts, breaks, leave and coverage](/stackshift-support/workforce-schedules)
* [Forecast demand and compare staffing options](/stackshift-support/workforce-forecasting)

## Manage your workspace

* [Invite your team and control access](/stackshift-support/team-and-roles)
* [Create customer request forms](/stackshift-support/ticket-forms)
* [Connect business tools to Support](/stackshift-support/integrations)
* [Move existing support history into StackShift](/stackshift-support/import-history)
* [Choose a plan and understand your usage](/stackshift-support/billing-and-plans)
* [Export, retain or delete Support data](/stackshift-support/data-and-privacy)
* [Understand and choose your data location](/stackshift-support/data-location)
* [Manage organizations, sign-in and security policies](/stackshift-support/organization-security)

## Developer and advanced reference

* [Integrate Support into a website or mobile app](/stackshift-support/developer-web-and-mobile)
* [Create API credentials, webhooks and custom apps](/stackshift-support/developer-integrations)
* [AI procedures](/stackshift-support/agentic-procedures)
* [AI, media and reporting reference](/stackshift-support/ai-media-and-handling-reporting)
* [Organization and integration API reference](/stackshift-support/organizations-and-permissions)
* [Placement and recovery reference](/stackshift-support/eu-placement-and-recovery)

## What happens next

<Check>
  You know which part of Support to use and where to start.
</Check>

## If something goes wrong

<Warning>
  * Cannot see a workspace? Accept the invitation with the invited account, or create a workspace if you own the business.
  * Not sure what a term means? Open the Support glossary before changing settings.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Support words explained" href="/stackshift-support/glossary">
    Understand the names you will see without needing a technical background.
  </Card>

  <Card title="Get started with StackShift Support" href="/stackshift-support/frontend-integrations-and-request-states">
    Create your workspace, connect an inbox, answer customers and recover interrupted actions.
  </Card>

  <Card title="Find and manage conversations" href="/stackshift-support/inbox">
    Use one inbox to keep track of new messages and outstanding work.
  </Card>
</CardGroup>


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