> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize the chat window

> Match your messenger to the business customers recognize.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Match your messenger to the business customers recognize. Where to find it: Settings → Brands; open the brand’s messenger settings.

## Before you start

* Permission to manage the brand.
* A ready logo file if you want a custom logo.

## Steps

<Steps>
  <Step>
    Select the brand whose widget you want to customize. Check the environment before editing.
  </Step>

  <Step>
    Set the greeting and available language-specific greetings. Use a short explanation of how your team can help.
  </Step>

  <Step>
    Choose the supported primary color, logo and launcher position. Keep text readable against the selected color.
  </Step>

  <Step>
    Preview the draft and inspect the greeting, logo and launcher on a narrow screen as well as desktop.
  </Step>

  <Step>
    Publish the reviewed draft, then reload the installed widget on your website to check the customer-facing result.
  </Step>
</Steps>

## Example

Use “Ask us about your order” as the greeting for an order-help inbox.

## Things to know

* Saving a draft and publishing it are different actions. Check which version is currently published.
* An image still processing may not be usable as a logo. Wait for the file to become ready.

## What happens next

<Check>
  The published messenger uses the brand settings you reviewed.
</Check>

## If something goes wrong

<Warning>
  * Changes do not appear: confirm you published the correct brand and reload the matching installation.
  * Logo is missing: inspect its upload/scan status and whether the installation uses the same brand.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Add chat to your website" href="/stackshift-support/website-widget">
    Put a Support chat window on your website and send messages to your team.
  </Card>
</CardGroup>


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