> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Find missing answers and improve your help centre

> Use feedback and unanswered questions to decide what to write next.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Use feedback and unanswered questions to decide what to write next. Where to find it: Knowledge → Insights and Imports

## Before you start

* Permission to read knowledge insights or import content.

## Steps

<Steps>
  <Step>
    Review gaps and article feedback. Open the related article or conversation when available.
  </Step>

  <Step>
    Choose a repeated question and create or improve the article that should answer it.
  </Step>

  <Step>
    Link the completed article to the gap and resolve it, or dismiss a gap with the appropriate reason when no article is needed.
  </Step>

  <Step>
    To bring in existing content, use Imports with a supported authorized export and select the destination centre and collection.
  </Step>

  <Step>
    Review imported content, access and language before publication. Revisit feedback to see whether the revised answer helps.
  </Step>
</Steps>

## Example

Several customers cannot find reset instructions: add a clearly titled article and resolve the related gap.

## Things to know

* Imported content requires review before it becomes a customer answer.
* Feedback identifies a problem; it does not automatically rewrite or publish an article.

## What happens next

<Check>
  Your help centre grows from actual customer needs rather than an unreviewed collection of documents.
</Check>

## If something goes wrong

<Warning>
  * Import rejected: check supported format and destination access, then correct the reported rows.
  * No insights: verify environment and date range; a new centre may have no feedback yet.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Write, review and publish help articles" href="/stackshift-support/knowledge-articles">
    Turn a frequent question into a clear answer customers can use.
  </Card>

  <Card title="Move existing support history into StackShift" href="/stackshift-support/import-history">
    Bring an authorized export of customers, conversations, tickets or knowledge into the right destination.
  </Card>
</CardGroup>


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