> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Create and organize your help centre

> Give customers a searchable place to find answers before contacting your team.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Give customers a searchable place to find answers before contacting your team. Where to find it: Knowledge → Articles, Manage and Access

## Before you start

* A brand and permission to manage knowledge.
* A list of common questions your customers ask.

## Steps

<Steps>
  <Step>
    Open Knowledge and select or create the centre for your brand and environment.
  </Step>

  <Step>
    Choose its default language and the additional languages you will maintain.
  </Step>

  <Step>
    Create collections for clear subjects such as Getting started, Orders and Account help. Arrange parent collections and their order.
  </Step>

  <Step>
    Choose who can read each collection: public visitors, signed-in customers or internal staff. Review Access for any group restrictions.
  </Step>

  <Step>
    Create your first article and check the customer-facing centre before sharing its link. Keep internal collections out of public navigation.
  </Step>
</Steps>

## Example

A retailer creates public delivery and returns collections, plus an internal collection for staff handling disputed orders.

## Things to know

* A centre is the whole help library; a collection is a folder of related articles.
* Do not place secrets or staff-only procedures in a public collection.

## What happens next

<Check>
  Customers can browse an organized help centre, while restricted content stays limited to its intended audience.
</Check>

## If something goes wrong

<Warning>
  * No centre: create one for the current brand/environment or ask an administrator for access.
  * Customer cannot read an article: check publication, collection visibility, locale and any group restriction.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Write, review and publish help articles" href="/stackshift-support/knowledge-articles">
    Turn a frequent question into a clear answer customers can use.
  </Card>

  <Card title="Offer a customer support portal" href="/stackshift-support/customer-portal">
    Let customers read help articles, submit requests and follow their own conversations.
  </Card>
</CardGroup>


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