> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Control consent, quiet hours and message limits

> Prevent engagement from interrupting customers or sending too frequently.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Prevent engagement from interrupting customers or sending too frequently. Where to find it: Engagement → Settings

## Before you start

* Permission to publish or configure engagement.
* A policy for when and why your business contacts customers.

## Steps

<Steps>
  <Step>
    Review whether engagement is enabled for the workspace.
  </Step>

  <Step>
    Set quiet hours and the timezone they use. Set daily limits for external and in-product messages.
  </Step>

  <Step>
    Choose whether campaigns need a second approval before publication.
  </Step>

  <Step>
    Review the customer’s consent and channel eligibility when an audience preview excludes them. Do not change consent merely to force a campaign through.
  </Step>

  <Step>
    Use the workspace kill switch when you need to stop engagement quickly, then investigate before restoring it.
  </Step>
</Steps>

## Example

Limit onboarding reminders and avoid sending them during the customer communication window your team has designated as quiet hours.

## Things to know

* Delivery limits and consent checks may exclude a customer who otherwise matches a segment.
* The kill switch affects engagement; inspect ongoing support conversations separately.

## What happens next

<Check>
  Campaign delivery respects configured limits and eligible customer choices.
</Check>

## If something goes wrong

<Warning>
  * Campaign eligible but not delivered: read exclusion reasons for consent, quiet hours, caps and channel availability.
  * Controls unavailable: ask an administrator to review your engagement permissions.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Create targeted campaigns and in-product guidance" href="/stackshift-support/engagement-campaigns">
    Show timely messages, tours, checklists or surveys to the right audience.
  </Card>
</CardGroup>


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