> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect StackShift Mail

> Use an authorized StackShift Mail sender with a Support inbox.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Use an authorized StackShift Mail sender with a Support inbox. Where to find it: Settings → Channels → Stackshift Mail.

## Before you start

* A verified sending address available to the owning account in StackShift Mail.
* Permission to connect the selected inbox and environment.

## Steps

<Steps>
  <Step>
    Check your domain and sender in StackShift Mail first. Complete any sender verification shown there.
  </Step>

  <Step>
    Create a Stackshift Mail channel in Support and select the intended brand and inbox.
  </Step>

  <Step>
    Enter the authorized sender address. Finish the connection checks and activate the channel.
  </Step>

  <Step>
    Confirm the inbound route for that address, then send a new email from another account and check the Support inbox.
  </Step>

  <Step>
    Reply from Support and verify the From address and received email thread. Keep the address in the same intended live or test environment.
  </Step>
</Steps>

## Example

Use [help@your-business.example](mailto:help@your-business.example) for customer enquiries after completing domain and sender setup.

## Things to know

* Verifying a sender for outgoing email is not proof that incoming email is routed. Test both directions before sharing the address.
* An email accepted by a sending service is not necessarily delivered or read.

## What happens next

<Check>
  Your configured support address is associated with the right inbox and passes a receive-and-reply test.
</Check>

## If something goes wrong

<Warning>
  * Sender unavailable: check domain verification, owning account and environment in Mail.
  * Replies send but inbound mail is absent: inspect the address’s inbound configuration rather than adding another Support connection.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Support channels and message recovery" href="/stackshift-support/channel-reliability">
    Connect supported inboxes, preserve message history, and recover interrupted delivery safely.
  </Card>
</CardGroup>


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