> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up brands and inboxes

> Choose the name customers see and where their messages should go.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Choose the name customers see and where their messages should go. Where to find it: Settings → Brands and Settings → Inboxes.

## Before you start

* Workspace configuration access.
* The intended live or test environment.

## Steps

<Steps>
  <Step>
    Create a brand with the business or product name you want customers to recognize.
  </Step>

  <Step>
    Create an inbox, give it a useful name, and choose its brand. Prefer names such as Customer support or Order help over internal identifiers.
  </Step>

  <Step>
    Invite staff and grant the intended people access to the inbox. Creating an inbox does not grant every staff member access.
  </Step>

  <Step>
    When connecting a channel or installation, select this brand and inbox. Send a test message and check where it arrives.
  </Step>

  <Step>
    Rename a brand or inbox when needed. Review dependencies and move connections before attempting to remove an inbox that is still in use.
  </Step>
</Steps>

## Example

Use one brand for your shop and separate Sales and Order help inboxes if different people handle those requests.

## Things to know

* Brands, inboxes and installations have plan allowances. Existing live defaults count toward those allowances.
* Do not create extra workspaces just to make another inbox unless you need a separate team or billing boundary.

## What happens next

<Check>
  Incoming messages reach the intended team under the correct business name.
</Check>

## If something goes wrong

<Warning>
  * Creation is blocked by a limit: check Billing and existing unused resources before creating another.
  * Message arrived in the wrong place: inspect the channel or installation’s selected brand, inbox and environment.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Invite your team and control access" href="/stackshift-support/team-and-roles">
    Give each teammate the access they need to answer customers or manage the workspace.
  </Card>

  <Card title="Support channels and message recovery" href="/stackshift-support/channel-reliability">
    Connect supported inboxes, preserve message history, and recover interrupted delivery safely.
  </Card>

  <Card title="Choose a plan and understand your usage" href="/stackshift-support/billing-and-plans">
    Review prices, staff allowances, conversation usage, storage and AI credits before paying.
  </Card>
</CardGroup>


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