> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackshift.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitor automation and classification

> Review automated decisions, run failures and the limits that keep automation under control.

<Note>
  This guide includes features awaiting release. If an option is not available in your workspace, contact StackShift Support.
</Note>

## What you can do

Review automated decisions, run failures and the limits that keep automation under control. Where to find it: Settings → Automation → Classification, safeguards and reports

## Before you start

* Access to automation configuration or reporting.
* At least one configured workflow or classification policy.

## Steps

<Steps>
  <Step>
    Define the topics your team uses to classify conversations. Review the supported languages and the active policy.
  </Step>

  <Step>
    For AI classification, review workspace opt-in and its token budget before activation.
  </Step>

  <Step>
    Review automation safeguards and choose limits suitable for your team.
  </Step>

  <Step>
    Open reports or run history, select a failed or unexpected run and read its step-level result.
  </Step>

  <Step>
    Correct the rule, input, permission or budget causing the problem. Recheck whether an external action already happened before retrying.
  </Step>
</Steps>

## Example

A delivery question repeatedly goes to sales: inspect its classification and rule conditions, then correct the topic or route.

## Things to know

* Classification describes a conversation; routing decides where it goes.
* An uncertain external result is different from a confirmed failure. Verify it in the connected service before repeating the action.

## What happens next

<Check>
  Your team can explain automated assignments and identify which configuration needs attention.
</Check>

## If something goes wrong

<Warning>
  * Classification missing: check active policy, language, opt-in and budget.
  * Repeated failures: pause the affected workflow while fixing its failing step.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Build an automated workflow" href="/stackshift-support/workflows">
    Perform repeatable steps when a conversation, message, ticket or timer event occurs.
  </Card>

  <Card title="Set up AI, credits and your own API key" href="/stackshift-support/ai-setup-and-credits">
    Choose how AI is paid for and which assistance your workspace can use.
  </Card>
</CardGroup>


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